|
|
 AIG Australia > Claims > Settlement
|
|
|
|
Claims Settlement
|
|
|
|
When settling a claim, speed and accuracy is most important. Our local claims staff
is equipped and trained to handle a large number of claims directly. We give sufficient
claim settling authority to our local offices, relying on their specific knowledge
and experience of their market, local legislation and practice. This gives the client
the advantage of dealing directly with the decision-maker. Our aim is to find the
best solution and an efficient procedure, regardless of the severity of the claim.
|
|
|
|
When the claim is of a less complicated nature, it will be handled through a routine
or "fast-track" claims handling procedure, which allows for fast and efficient settlement.
For high frequency, low value claims, all we need from the client is brief pre-defined
information that allows us to quickly settle the matter. In some cases we even provide
pre-settlement authority to the client or broker, which allows them to control the
process and avoids unnecessary handling of documents.
|
|
|
|
AIG Australia holds a A+ (Credit Watch negative, as at 09:00 18th September 2008) rating from leading risk analysts
Standard & Poor's. This provides a clear indication of the company's financial strength
and gives brokers and clients the reassurance they need that we can meet our commitments
in full and settle claims in a fair and timely fashion.
|
 |